FEATURE - RICH ORDERING SOLUTIONS

F O R H O T E L S & C O N F E R E N C E S

FEATURES

  • Room service
    Room service
  • Guest assistance
    Guest assistance
  • Order to table
    Order to table
  • Order to meeting space
    Order to meeting space
  • Order to function room
    Order to function room
  • Merchandise sales
    Merchandise sales

BEGIN THE JOURNEY:

Your guests can scan a QR code to their mobile device to access the services you want to provide.

Alternatively, they can download your venue or group bespoke branded app from the IOS or Android stores.

Contact us for more information

USER JOURNEY

WELCOME SCREEN

AUTO-DETECT LOCATION

SELECT SERVICE

SELECT MENU

SELECT ITEM + ADD TO BASKET

SELECT SIDES & EXTRAS

SECURE CHECKOUT

WELCOME SCREEN

Popup welcome screen. Click to close.

AUTO-DETECT LOCATION

Service geo-locates the user and presents closest hotels

SELECT SERVICE

Order room service, to the table or guest service. Or book an activity or leisure service

SELECT CATEGORY

Click to navigate through the easy to read and use menu system

SELECT PRODUCTS

View food & drinks menus, check ingredients, see price & add to basket

SELECT SIDES & EXTRAS

Customise - with options to up-sell sides & extras, or provide notes to modify dish

SECURE CHECKOUT

Select table or room. Go to checkout, then pay securely

EASY FULFILMENT

Merchant receives order via any web enabled device, or receive & print off via dedicated terminal

BOOKING A TABLE

BOOK A TABLE

CONNECT TO EMBEDDED 3RD PARTY APP

BOOKING FROM WITHIN THE APP

SEAMLESS INTEGRATION

BOOKING A TABLE

BOOKING A LEISURE ACTIVITY

BOOK LEISURE ACTIVITY

SELECT ACTIVITY

AUTOMATICALLY INTEGRATES WITH 3RD PARTY BOOKING WIDGET

BOOKING A LEISURE ACTIVITY

Contact us for more information

BESPOKE BRANDING AVAILABLE

For Individual Units or Groups

OUR ADDED VALUE

  • Dedicated hotels team with experience in hotel and restaurant build
    Dedicated hotels team with experience in hotel and restaurant build
  • Extensive knowledge of hotel service offering and tailoring a tech solution
    Extensive knowledge of hotel service offering and tailoring a tech solution
  • Proactive in providing build and menu solutions
    Proactive in providing build and menu solutions
  • Proactive in delivering an end customer focussed solution
    Proactive in delivering an end customer focussed solution
  • Tailored training sessions in small groups
    Tailored training sessions in small groups
  • Suite of branded “bite-size” training video
    Suite of branded “bite-size” training video
  • Dedicated post launch support
    Dedicated post launch support

Contact us for more information

TECHNOLOGY BENEFITS

Customers

  • Optimised web display and iOS/Android apps – no requirement for specific technology
    Optimised web display and iOS/Android apps – no requirement for specific technology
  • Place orders from their rooms, from their tables and unique locations
    Place orders from their rooms, from their tables and unique locations
  • Contactless orders and payments
    Contactless orders and payments
  • Account creation functionality which benefits repeat custom
    Account creation functionality which benefits repeat custom
  • Updates on orders via email and push notification
    Updates on orders via email and push notification
  • Guests can access via QR code, link or download your app
    Guests can access via QR code, link or download your app

Merchant

  • Easy to manage daily and weekly menu changeovers
    Easy to manage daily and weekly menu changeovers
  • Manage large services areas more efficiently and increase orders
    Manage large services areas more efficiently and increase orders
  • Real time update on menu availability
    Real time update on menu availability
  • End to end digital concierge service
    End to end digital concierge service
  • Can handle multiple orders in the same timeframe (e.g. unlike a telephone service)
    Can handle multiple orders in the same timeframe (e.g. unlike a telephone service)
  • Orders managed through a terminal
    Orders managed through a terminal
  • Swift, easy and adaptable
    Swift, easy and adaptable
  • Increase average guest spends
    Increase average guest spends

Overview of technology

Explanation of onboarding process

Answer initial questions

Completion of store workbook

Provision of supporting documents

Review to check for missing data

Provision of suggestions on menu build options and copy

Structure menu appropriately where required

Menu input on store and quality checked internally

Store build tested and approved internally

Store issued to hotel for approval

Tailored training for all or individual groups

Production team support for a set period

Handover to dedicated Support team

INTUITIVE & EASY TO USE

Step by Step selection, payment and ordering system for table and room service, guest services, facilitating table reservations & more.

Contact us for more information

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